Telephones

Telephone service is regulated in part by the FCC; however, it is the state's public utility commissions that primarily regulate telephone companies. Although choosing a phone company is not a simple task, reading a phone bill requires even more work on the part of the consumer.

Telephone bills are confusing because they contain a myriad of fees, taxes and charges that most consumers do not understand. Under FCC's Truth-in-Billing rules, phone companies are required to describe charges in clear, nonmisleading, plain language and identify the service provider associated with each charge.

SIDEBAR: For a specific list and description of charges and fees, go to the FCC's Web site at www.fcc.gov/guides/understanding-your-telephone-bill.

How do I dispute charges on my phone bill?

The telephone company must provide a toll-free number for you to call regarding any disputes or complaints. The number is located on your bill. You can also complain to your state public utilities commission.

Other Topics In This Section

• Cramming and Slamming
• 900 Numbers
• National "Do Not Call" Registry
• Wireless Telephones